OUR SHOWROOM:

399a Otley Old Rd,
Cookridge,
Leeds, LS16 7DF

LET’S TALK:

0113 261 9775
Mon – Fri: 9:30am – 5pm
Saturday: 9:30am – 2pm

Frequently Asked Questions

Ask Us A Question

Over the years, we’ve been asked a multitude of questions relating to everything blinds. You name it, we’ve heard it. And all the questions are valid and we’re happy to answer them here to make your life easier.

Measuring & Fitting

Do you offer a measuring and fitting service?

We know how important it is to find the perfect fit for your space, and we’re here to help every step of the way. With our friendly survey and fitting service, one of our experienced team members will visit you at home—by appointment—bringing along beautiful sample books so you can browse and choose in comfort. We’ll take precise measurements and talk through your options, making the whole process relaxed, personal, and perfectly tailored to you.

Can I measure my own windows and blinds?

You’re more than welcome to if you’d like a rough idea of pricing, feel free to send us your own measurements—it’s a great place to start.

However, if you’d prefer to use our professional fitting service, we’ll take care of the measuring for you.

That way, you can rest easy knowing everything will be tailored perfectly to your space, with no guesswork involved.
Either way, we’re here to help every step of the way.

Can I fit the blinds myself?
Yes, absolutely – you can fit the blinds yourself! We offer a supply-only service on all our products, so if you’re feeling handy, we’re here to support your DIY journey. And if you ever need a bit of guidance, we’re just a message away.
Do you offer free fabric samples?
While we don’t provide free samples ourselves, many of our suppliers do, just check their websites. You’re also more than welcome to pop into our shop and browse through our full collection of sample books. And if you’re having a home survey, we’ll gladly bring the samples to you, so you can explore your options at your leisure.

Delivery

How long does delivery take?
Delivery times for blinds, curtains, and shutters may vary based on product lead times and manufacturing location. Custom or imported items may take a little longer, while locally made products typically arrive sooner. For the most accurate delivery estimate, please contact us directly.
What should I do if my blinds are damaged or fail shortly after installation?
  1. Review your warranty Most of our blinds are backed by a manufacturer’s warranty, covering faults or damage that may occur shortly after installation. Please contact us to see what’s included.
  2. Get in touch Contact us as soon as you notice the issue. If your blinds were installed by our team, we offer a 12 month post-installation guarantee and will gladly inspect and fix any qualifying problems.
  3. Document the problem To help us assist you faster, take clear photos of the damage or malfunction and include a brief description when you reach out.
  4. Avoid DIY repairs Attempting your own fix may void the warranty. Let our experts take a look first—we’re here to help!

Care & Maintenance

Are your blinds child-safe?
Absolutely, all our blinds are designed with child safety as a top priority. We comply fully with the latest safety regulations and offer a wide range of cordless and child-safe operating options. Whether you’re choosing roller, Venetian, vertical or Roman blinds, you can rest assured that every product is made to help keep little ones safe and your home secure.
How do I clean and maintain my blinds?

Keeping your blinds looking their best doesn’t have to be difficult. With a few simple habits, you can extend their life and keep them spotless year-round. Here’s how to care for your blinds based on their type:

Venetian (Wood or Faux Wood) Blinds

  1. Regular Dusting: Use a microfiber cloth or duster weekly. Tilt the slats in one direction, dust, then reverse and repeat. Alternatively use a vacuum with a soft brush attachment to lightly remove dust.
  2. Deep Cleaning (Faux Wood only): Wipe slats with a damp cloth and mild detergent. Do not soak wooden blinds, as moisture can cause warping.

Fabric or Roller Blinds

  1. Vacuum Lightly: Use an upholstery attachment to remove dust and dirt.
  2. Spot Treatment (certain fabrics only): Address stains with warm water and a gentle cleaner. Dab carefully – avoid rubbing – to preserve the fabric.
  3. Washing: Check the care label. If safe, remove and hand wash or machine wash on a delicate cycle.

Vertical Blinds

  1. Top-to-Bottom Dusting: Gently wipe down slats or panels to remove build-up.
  2. Vane Washing: Fabric vanes may be unclipped and laundered if permitted by the care instructions.

Maintenance Tips

  1. Regularly inspect the cords, chains, and mechanisms; use silicone spray to keep everything running smoothly.
  2. Keep blinds raised or tilted on windy days to protect slats from damage.
  3. Consider cordless designs for added safety in homes with children or pets.

With a bit of regular care, your blinds will remain as functional and stylish as the day you bought them. Need help choosing low-maintenance options? Our team is happy to guide you.

Are your blinds resistant to fading or warping?

Yes, most of our blinds are designed to be highly resistant to fading and warping. Crafted using premium materials and advanced manufacturing techniques, they maintain their colour and shape even with prolonged exposure to sunlight and changing temperatures. This ensures long-lasting beauty and durability, making them a reliable choice for any room in your home.

How long will they last?
With proper care, our blinds are built to last. Their lifespan depends on usage, exposure to sunlight, and maintenance—but many of our customers enjoy their blinds well beyond the average. Regular cleaning and gentle operation can help extend their life even further.
Do you offer a blind repair service?
We stand by the quality of our blinds and want you to feel confident in your purchase. If your blinds are still within the warranty period, we’ll repair them free of charge, in accordance with our warranty terms. In most cases, repairs are possible. Once we’ve inspected your blinds, we’ll let you know the outcome and next steps.