OUR SHOWROOM:

399a Otley Old Rd,
Cookridge,
Leeds, LS16 7DF

LET’S TALK:

0113 261 9775
Mon – Fri: 9:30am – 5pm
Saturday: 9:30am – 2pm

Terms and Conditions

Ordering, Returns & Refund Policy

  1. PLACING AN ORDER, MEASURING MISTAKES, ACCEPTED PAYMENT METHODS
    Ordering & InstallationTo ensure a perfect fit, all products are installed based solely on measurements taken by our team. Please make sure all windows are fully finished before we carry out any measuring.We cannot accept responsibility for products that do not fit if modifications are made to the window recess after our measurements have been taken.Payment Information

    A 50% deposit is required to place your order, with the remaining balance due on the day of installation. We accept most major credit and debit cards (excluding American Express) as well as bank transfers.

  2. CHANGING OR CANCELLING MY ORDER AFTER IT HAS BEEN PLACED
    As all of our products are made to measure, we’re unable to accept changes or cancellations once an order has been placed. This ensures that every item is crafted specifically for you and processed without delay. We recommend double-checking all details before completing your purchase.
  3. Product warranty & Product warranty extensions
    All of our products include a standard manufacturer’s warranty, the details of which may vary depending on the supplier. This warranty covers defects in materials and workmanship under normal use during the warranty period. Please note that we do not offer warranty extensions beyond what is provided by the product’s manufacturer or supplier. For more information about a specific product’s warranty, feel free to contact our customer support team.

Cookie & Privacy Policy

  1. PERSONAL DATAWe take your privacy seriously. When you contact us or place an order, we may collect basic personal information such as your name, email address, and delivery details. This information is securely stored on a protected local laptop and used solely for communication and order fulfillment. We will not pass or sell your data to any 3rd parties unless we are legally required to do so by the government.Website visitor information is gathered by our cookies and by Google Analytics. We do not store individual IP addresses.
  2. PAYMENT INFORMATIONWe do not process or store any card payment information on our website. All payments are handled securely via trusted third-party providers such as PayPal, bank transfer, or other external payment gateways. We never have access to your card details.
  3. COOKIESOur website may use basic cookies to enhance your browsing experience and help us understand how our site is used. These cookies do not collect personally identifiable information. You can disable cookies at any time through your browser settings.
  4. YOUR RIGHTSYou have the right to request access to, or deletion of, your personal data at any time. For any privacy-related inquiries, please contact us directly.

Anti-Slavery and Human Trafficking Policy

  1. Introduction
    Crescent Blinds are committed to preventing modern slavery and human trafficking in all areas of our business and supply chain. We take a zero-tolerance approach and uphold the highest ethical standards across our operations, from manufacturing to delivery.
  2. Our Business
    We are a company specialising in the supply and installation of window blinds, operating within [country/region]. While we do not manufacture blinds in-house, we work closely with reputable suppliers to source high-quality products for our customers.
  3. Our Commitment
    We do not engage in, support, or tolerate slavery, servitude, forced or compulsory labour, or human trafficking. We expect the same standards from our suppliers and partners. We ensure that all employees, contractors, and suppliers are treated fairly, with dignity and respect.
  4. Training and Awareness
    We educate our staff on recognising the signs of modern slavery and understanding how to report concerns. All relevant team members are made aware of this policy and encouraged to report unethical behaviour.
  5. Reporting Concerns
    Anyone who suspects slavery or human trafficking in our business or supply chain is urged to report it immediately. Concerns can be raised confidentially through our email enquiries@crescent-blinds.co.uk.